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Frequently Asked Questions
Funding Souq Ltd is authorized and regulated by the Dubai Financial Services Authority under number F005822. All contracts are drawn up under DIFC Law.
Funding Souq is a digital lending platform that connects established businesses with investor (lenders). The platform uses technology to connect both parties through the principle of crowdfunding, - i.e. raising small amounts of funds from many individuals.
If you are dissatisfied with Funding Souq’s service, we urge you to email our Compliance department at [email protected]. Our team will investigate the matter with the aim of understanding whether we have acted fairly and within our contractual obligations. Upon concluding the investigation, a final written response will be provided. In case you don’t feel that your complaint has been resolved, you may then contact the DFSA. The DFSA is the independent regulator of all financial and ancillary services conducted within the DIFC. Contact the DFSA:
- Dubai Financial Service Authority
- PO Box 75850,
- Dubai, UAE
- Level 13, West Wing, The Gate, DIFC
- Phone: +971 (0)4 559 2108
- Complaints Portal: https://www.dfsa.ae/en/MediaRelease/Complaints
- Further information can also be found at www.dfsa.ae
Investors are not charged any fees.
Borrowers get charged an origination fee that is dependent on the riskiness of the underlying business and the tenure of the loan. The fee varies from a one-off of 2-5%. Funding Souq doesn’t charge any additional fees.
Borrowers get charged an origination fee that is dependent on the riskiness of the underlying business and the tenure of the loan. The fee varies from a one-off of 2-5%. Funding Souq doesn’t charge any additional fees.
Funding Souq is a regulated entity by the DFSA and in turn, has a Business Cessation Plan that is reviewed on an annual basis. As a Category 4 license holder, Funding Souq is required to have a minimum capital commitment which will be resorted to if the business was to cease trading. If the business ceases to trade the uninvested funds will be returned to the respective investors’ bank accounts. Also, a repayment schedule and an outstanding payment statement will be sent to you within 5 working days. All existing financing contracts will remain valid, and legally binding and installments will continue to be collected as projected.
Funding Souq has been developed on our proprietary server. Funding Souq has leveraged the “best in breed” security features such as encryption, identity and access management, and network security. These features are applied across the whole platform from the holding of data, application access, web communications, and back office operations. We are committed to implement and continuously improve security-aware software development, operational management, and threat-mitigation practices that are essential to the strong protection of services and data.
The platform acts as a marketplace for investors looking to lend their money and businesses seeking funding. Investors can register on the website and if approved they will be allowed to deposit funds onto the platform or lend to businesses directly. As the businesses repay, the investor can choose whether to re-invest or withdraw their funds. Businesses seeking to borrow funds can go through the registration process and, if successful, will be asked to provide supporting documents. Once received, Funding Souq will conduct extensive due diligence on the underlying business and in turn either approve or reject the financing request. If approved, a fundraising campaign will be launched, and approved investors will have the option to finance the request. Conditional to the finance request being fully funded, the funds will be released and sent to the business. Funding Souq will manage the repayment process and facilitate installments made by the borrowers to the corresponding investors.
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